What are covered under "Fully Managed"?

Exelwebs provide managed support for all systems aspects listed below:

Physical hardware management, monitoring and replacement;
Network availability at datacenter level;
Installation of cPanel is done during VPS provisioning;
Control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
Initial security hardening;
Initial account migration from remote systems with same control panel;
Management of all aspects of the operating system, assistance and troubleshooting of any problems related to the operating system and standard control panel componenets;

Control panel support explained.

cPanel/WHM
- Initial Installation
- Initial service optimization
- Repair
- Licensing
Mail services
- Install / Reinstall exim MTA
- Install / Reinstall courier-imap POP3 and IMAP service
- Install / Reinstall SpamAssasin
- Install / Reinstall ClamAV antivirus
- Troubleshoot and repair delivery problems (Note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACL's are not supported)
- Troubleshoot standard Horde / IMP and Squirrelmail webmail clients.
Web service
- Apache web server recompilation
- PHP upgrade or recompilation with additional options / modules directly supported by cPanel's easyapache script
- PHP configuration modification
- ionCube installation / removal
- Zend Optimizer installation / removal
- eAccelerator installation / upgrade
- Troubleshoot and repair Apache / PHP installations and / or configuration (Note: custom Apache configuration or modules are not supported)
MySQL
- Install / Repair MySql service
- Troubleshoot MySQL startup or connectivity issues
Nameserver
- Repair / reinstall named
- Named configuration troubleshooting
FTP service
- Install / reinstall proftp or pure-ftpd FTP server
- Switch between pure-ftpd and proftpd
- FTP service configuration troubleshooting (Note: custom configuration rules or custom FTP server modules are not supported)

Knowledgebase