Knowledgebase

Why doesn't my FTP password change when I change my cPanel password?

Please allow 24 hours for your FTP password to sync with your cPanel password.

If it does not work within 24 hours, please contact Technical Support.

We recommend downloading WS FTP from here. We have also heard good things about...

Make sure you are uploading to the right web directory, which is inside the public_html or www...

If you are behind a router, please enable passive FTP mode.

Go into your FTP options and see if passive mode is checked ,if it is, uncheck it.If it is not...

If your FTP progam is not connecting properly, here are some possible reasons: 1. Your firewall...